Legal
LWS Warranty Information
Warranty & Terms of Use for LWS Water Appliance products.
Limited Product Warranty
This limited warranty of the LWS Water Appliance product purchased pursuant to these terms and conditions is a one-year limited warranty on parts only, originating from the date of installation.
When installed in accordance with LWS specifications, the limited warranty covers all parts needed to repair any item that proves to be defective in material, workmanship, or factory preparation.
Covered components include:
- Stage 3 Membrane Elements
- Pump
- Membrane housings
- Filter canisters
- Frame
- Bypass valve assembly
- Display
- Sensors
- Manifolds
- Drain assembly
All of the above are subject to the terms and conditions of this limited warranty.
This limited warranty is conditioned upon the equipment being maintained according to manufacturer instructions, including replacement of filters, adding product as needed for proper function of the system, and regular sanitary maintenance.
Stage 3 Membrane Elements — warranty does not include damage due to freezing and/or fouling due to bacteria or inlet water over system specifications.
Stage 1, Stage 2, and Stage 4 cartridges (sold separately) — service life is dependent on specific water conditions and usage and is not covered.
Warranty Exclusions
The limited warranty does not include damage resulting from:
- Alteration, abuse, misuse, or neglect
- Improper maintenance — failure to replace filters or media on time is considered neglect
- Pressure outside of specifications
- Influent water outside of specifications
- Power surges
LWS assumes no liability and extends no warranties, express or implied, for the use of this product on a non-potable water source.
Transfer of Warranty
If you move, you can take your LWS Water Appliance with you. In order to continue the limited warranty, the removal and installation of the equipment must be performed by an authorized LWS representative or Dealer.
For the transfer of your limited warranty to a new homeowner at the original installed location, please contact Living Water Systems directly.
Warranty questions?
Our team is happy to help clarify coverage or assist with a warranty claim.